Create a support ticket

Did your product arrive damaged? Having a problem with your product? Complete the form below and our support team will contact you.
Support Ticket Form

Provide your contact and order information

Include extension if applicable
Select all that apply

Describe the freight damage

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20 MB maximum file size

What are the product serial number(s)?

Your product’s serial number is a white barcode label with “AC-Model 12345” found on the outside back or side of your cart or cabinet.

Serial Number

Describe the electrical problem

Which charging system does your product have?

Charging System

How many devices are installed on each power strip?

Looking at the charging system of your cart, follow each power strip cord into the charging system to determine how many devices are plugged into each bank. Power strip 1 and 2 is bank A, and power strip 3 and 4 is bank B.

20 MB maximum file size
If the issue is an electrical problem, please refer first to the Troubleshooting Guide on our Resources page (see Service Guides).

What can we help you find?