Create a support ticket

Did your product arrive damaged? Having a problem with your product? Complete the form below and our support team will contact you.

Support Ticket Form

Provide your contact and order information

Company Name

Street Address

City

State

Zip Code

Country

Name

Phone/Mobile

Include extension if applicable

PO Number

Tracking Number

Date of Purchase

Date of Delivery

Describe the freight damage

Did you refuse the item(s) from the freight carrier?

Yes

Did you indicate damage on the delivery receipt?

Yes

Are you notifying us within 5 business days of delivery?

Yes

Due to National Freight Policies (NMFTA® regulations), this claim may be denied by the freight carrier.

I understand

Do you have photos of the product and packaging damage?

Yes

Images of packaging are required and box serial # must match item.

I understand

Upload photos of product damage

Choose File

20 MB maximum file size

Upload photos of box or packaging

Choose File

20 MB maximum file size

How many units were damaged?

What are the product serial number(s)?

Your product’s serial number is a white barcode label with “AC-Model 12345” found on the outside back or side of your cart or cabinet.

Serial Number(s)

Serial Number

Describe the electrical problem

Is your location equipped with solar panels?

Yes

Have you experienced any electrical issues with other devices since solar panels were installed?

Yes

Which charging system does your product have?

A — 2018-2019 Smart Charger (Front Plug)

B — 2017-2018 Smart Charger (Side Plug)

C — 2017-2018 15 Minute Cycle Charger (2 LEDs)

D — 2016-2017 Dial Selector Charger

E — Other Models / Not Shown

Charging System

How many devices are installed on each power strip?

Looking at the charging system of your cart, follow each power strip cord into the charging system to determine how many devices are plugged into each bank. Power strip 1 and 2 is bank A, and power strip 3 and 4 is bank B.

Power Strip 1 (A)

Power Strip 2 (A)

Power Strip 3 (B)

Power Strip 4 (B)

Upload a photo of your charging system

Choose File

20 MB maximum file size

What type of device (brand / model) is currently being used?

List any additional devices plugged into the auxillary outlets

Please describe the issue you are experiencing

If the issue is an electrical problem, please refer first to the Troubleshooting Guide on our Resources page (see Service Guides).

Create a support ticket

Did your product arrive damaged? Having a problem with your product? Complete the form below and our support team will contact you.

Provide your contact and order information

Describe the freight damage

What are the product serial number(s)?

Describe the electrical problem

Which charging system does your product have?

How many devices are installed on each power strip?

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Company

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